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Organisational Research – 1

February 27, 2014 - In Assignment Portfolio, Strategic Change and Organisational Effectiveness Assignments - No comments yet

Topics Covered:

Major Public Sector Regulator and Services Provider – Principal Client: Head of Management Development

Business Issue

A large public sector organisation covering a regulatory function, providing services from a number of locations across the UK and employing a high proportion of qualified professional people had been going through substantial strategic and organisational change.  It was evident to senior managers that staff concerns were growing in relation to further anticipated change and it was decided to research opinion to identify staff views across a range of organisational groupings (location, function, position etc).  After a competitive tender we were requested to conduct the research using a specific client brief.

How We Helped

We conducted some initial research using structured interviews with a sample of managers and group sessions with staff members to determine the topics for designing a survey questionnaire.  After a communications campaign through internal media we administered the survey to all employees.  Following this we also ran focus groups for staff in various locations to obtain qualitative information about the causes of opinions identified by the quantitative survey.

Outcomes and Results Achieved

All quantitative findings from the survey questionnaire were processed and analysed and the focus group output assessed.  The major issues were identified as being change and future direction, communication, management and the management of performance.  We presented our report to senior executives and made recommendations for immediate communication of the survey highlights, feedback and action planning within functional areas, a communication strategy including a broad publication of survey findings and actions for management cohesion.

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