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Executive Workshop and International Senior Management Conference

February 27, 2014 - In Assignment Portfolio, Strategic Change and Organisational Effectiveness Assignments - No comments yet

Topics covered:

Information Systems (IS) Division of Multinational Automotive Distributor – Principal Client: Information Services Director

Business Issue

Historically, this IS Division had provided what was expected of a support function.  The new IS Director and colleagues on the executive board wanted to raise the profile of IS and its contribution to the business.  Many areas of the organisation would benefit from improved information delivered in a timely way to the points of decision making.  In particular, it was felt that customer service and supply chain performance could be made more effective and efficient through better IS.  It was also expected that project management could  be more easily executed and that innovations could be gained from a more proactive approach.

How We Helped

Initially we worked with the IS Director to scope the aims for an executive workshop to involve the top IS executives in shaping the future purpose and direction of the Division.  Afterwards, we designed the programme and led the facilitation of the workshop.  Then, we designed and provided facilitation at an international conference involving the senior management from around the world in the planned change.  Subsequently, we designed and ran some working groups to develop the detail of the new strategy and a new measurement framework to improve contribution and shape a new relationship with the business.

Outcomes and Results

The executive of the Division and the senior international management were involved and helped with building a new framework and strategic direction for the Division.  Also the details of the new strategic purpose and mission, together with critical success factors, key performance indicators and a set of competencies were developed for implementation in the management of divisional activity.

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