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Improving Human Resources Effectiveness

March 6, 2014 - In Assignment Portfolio, Leadership in Management Assignments - No comments yet

Topics Covered:

Worldwide Express Distribution CompanyPrincipal Client: Human Resources Director

Business Issue

The Human Resources Director wanted to improve HR Managers’ impact and effectiveness in the business.  The opportunity of a worldwide HR Conference was identified to run a large scale Effectiveness Workshop.  The aims were to consider the business context, HR’s role in enabling success and the implications for personal effectiveness.  Other aims included: reviewing communication and promotional activities within the business, examining the consulting process, reviewing HR/client relationships, developing influencing skills and sharing best practice.

How We Helped  

We designed a full day conference programme that included some pre-conference diagnostic work for participants.  The programme was agreed and addressed the business context together with current research about the financial benefits of effective people management and HR’s role in building successful organisations.  Working sessions examined the present role of HR around the international operations of the business and then considered communications and marketing, the HR consultancy process, HR/client relationships and influencing skills.

Outcomes and Result  

Fifty seven managers attended the conference from the worldwide country operations.  The business research was well received and stimulated some lively debate about how the HR community could improve its business impact.  The working sessions generated outputs that many managers said would help them work more effectively with line managers.



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