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Strategic Board Workshop – 2

February 27, 2014 - In Assignment Portfolio, Strategic Change and Organisational Effectiveness Assignments - No comments yet

Topics covered:

Large Transportation and Moving Services Company – Principal Clients: Chief Executive and Human Resources Director

Business Issue

With the appointment of a new Chief Executive and other changes to the Board of this UK and Ireland Company, a new strategic focus was required for the top team.  There was a need to establish common purpose and determine how the business areas would contribute to the overall goals of the Company.  Other issues to be clarified and agreed related to executive accountabilities and the key management processes to achieve operational effectiveness.

How We Helped

Initially we met with all the Board members individually and interviewed them about their views of the critical strategic and organisational issues.  Following this we designed a Board Workshop programme to discuss and agree with the Chief Executive.  We prepared the detailed sessions within the agreed objectives and programme timetable and  communicated these to the Board members and then facilitated the Workshop.  Finally, all the Workshop decisions were collated for Board implementation.

Outcomes and Results

A new Company purpose was confirmed which included the style and manner of how the business would be run and interact with its stakeholders.  The focus of each business area contribution was agreed and accountabilities aligned to the overall purpose.  A framework of critical success factors and key performance indicators was outlined to ensure the business areas and functions could measure achievements in a coherent way.  The major operating processes were reviewed to ensure effective executive leadership and control of revenue growth and profitability, utilisation of assets/cost management and reward management.  Finally, a medium term development plan for the next eighteen months and a short term action plan for the next three months were agreed.

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